| Website return policy | Return Policy | |
| Country where return policy applies | United States | |
| Allow returns | Yes, I allow returns for defective and non-defective items | |
| Allow exchanges | Yes, I allow exchanges | |
| Product condition | New and slightly used | |
| Return period | 30 days from the date of delivery | |
| Extend return period | No | |
|
Return method How customers receive return label |
By mail In the package |
|
| Currency | USD | |
| Restocking fee | No charge | |
| Refund processing time |
30 days from the date of delivery For details, please visit Refund Policy |
TeeKhuy Store and most sellers on TeeKhuy Store offer returns and exchanges for items within 30 days from the date of delivery. If you need to return an item, please contact us here to submit your request.
1. Restocking fee
No fee
2. Return of your purchase is permitted ONLY when the goods delivered fall under the following criteria:
a. The goods received are wrong/damaged/faulty
We guarantee to assist with cases where customers receive the wrong/damaged/faulty items. Includes these cases:
The product doesn’t match the description on the website: wrong items, wrong material, wrong size.
The product received is torn, dirty, wet, or has hairy fabric.
The product received has visible defects with the print, blurred, or out of place.
Products are damaged or have peeled prints after the first wash.
b. Wrong size items
We guarantee to assist with cases where customers receive the wrong size product. Specifically, products with measurements differing over 1.5 inches from the size guide.
c. The goods received are non-fitting items
Only t-shirts and tank tops are eligible for returns and exchanges in this case.
d. The package is wrong/damaged/faulty due to the shipping process
If items are damaged during shipping, please check the package carefully upon receipt. Contact TeeKhuy Store within 30 days of delivery for support.
3. Products eligible for return
Meet the eligibility criteria listed above.
Unused, neck label intact, and in original packaging.
Return requested within 30 days from delivery.
4. Product return process
Please make sure your product is eligible for the return policy.
Steps for returning products:
Contact us and clarify the issue.
Email us at [email protected] or contact us here.
Provide the following information:
Order information.
Photos of the packaging label.
Photos showing the damaged or faulty area.
Photos showing actual measurements (for wrong size items).
Information of the replacement item requested.
For orders with multiple items, please provide photos or videos of all products placed side by side on a flat surface.
After verification, you will receive a refund or replacement within 7 business days. You do not need to resend the package.
Products returned without verification are not eligible for support. Replacement items must be of equal or higher value.
If you have any questions or concerns about our privacy practices, please contact us at:
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Email: [email protected]
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Address: 247 Trung Van, Trung Van, Nam Tu Liem, Ha Noi 100000, Viet Nam